At La Panthère Bakery, we strive to ensure our customers are completely satisfied with our cookies. If for any reason you are not satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

• Damaged or Incorrect Orders: If you receive an order damaged, incorrect, or missing items, you may be eligible for a refund or replacement. Please contact us within 48 hours of receiving your order with photos of the issue.
• Unsatisfactory Quality: If you believe the quality of the cookies does not meet our standards, please reach out to us within 3 days of receiving your order to discuss a possible resolution.

Non-Refundable Items

• Perishable Goods: Due to the perishable nature of our cookies, we do not offer refunds for products that have been consumed or kept beyond 3 days.
• Custom Orders:Customized cookies (such as personalized designs or bulk orders for special events) are non-refundable unless there is an error on our part.

Process for Refunds

• To initiate a refund, please email us at lapantherebakery@gmail.com with your order number, photos of the issue, and a brief explanation of the problem.

• Once your request is reviewed, we will notify you if your refund has been approved or if additional information is required.

Refund Methods

• Approved refunds will be issued to the original payment method used at checkout.
• Please allow 5-10 business days for the refund to process, depending on your financial institution.

Exchanges or Replacements

• In some cases, we may offer a replacement instead of a refund. If you prefer an exchange, let us know, and we will do our best to accommodate your request.

Contact Us

• For any questions or concerns regarding your order, please contact us at lapantherebakery@gmail.com . We are here to help!

Note: We reserve the right to refuse refunds or exchanges for items that do not meet the criteria outlined in this policy.

Thank you for choosing La Panthère Bakery ! Your satisfaction is our priority.